Venue information

Yes, if you left something behind at the venue there is a great chance our team retrieved it after the show. The Ticket Mill in the Old Mill District keeps track of Lost and Found items. We recommend calling them first. The Ticket Mill is open Monday through Friday 10 a.m. to 6 p.m. and Saturday and Sunday 11 a.m. to 6 p.m. You can also send an email inquiry to info@bendconcerts.com

Make sure to purchase your concert tickets through our website, Bendconcerts.com, Ticketmaster, or in person at the Ticket Mill in the Old Mill District, located at 520 SW Powerhouse Drive, Suite 624.

The Ticket Mill is open Monday-Friday 10am-6pm, Saturday and Sunday 11am-6pm.

Tickets to all concerts at the Hayden Homes Amphitheater are also available online and during the day of the show at Will Call, located outside the main gates of the amphitheater. For more information call (541) 318-5457.

The Box Office at the venue next to the Main Gate opens 2 hours before doors.

If you need quicker assistance you can call or visit the Ticket Mill in the Old Mill District. They are open Monday-Friday 10 a.m. to 6 p.m., Saturday and Sunday 11 a.m. to 6 p.m., and the phone number is 541-318-5457

If your ticket says GA or Lawn, it is General Admission. Please disregard the number, this is Ticketmaster's way of accounting ticket inventory on the backend.

Look for “Event Parking” signs throughout the Old Mill District.

ADA accessible parking is available on Shevlin-Hixon Drive for every ticketed concert, and in the gravel parking lot immediately across the street from the venue (for most ticketed concerts). Accessible drop-off is available at the gate on Shevlin-Hixon Drive closest to the stage, if you prefer that option.

Parking in paid parking lots opens one hour before doors.

Bike parking is available on Shevlin-Hixon Drive and near Will Call by the main gates.

No overnight parking and no RV parking permitted. For camping info visit recreation.gov

No. We do not allow re-entry at any show.

Children two years old and younger do not need tickets to attend shows at the Hayden Homes Amphitheater.

Professional grade cameras and drones are not allowed at the venue without expressed written consent from the venue and security staff. This includes: GoPros, iPads, any device attached to a selfie stick, and cameras with detachable lenses.

Yes, chairs are provided and numbered in reserved sections A-J.

Outside chairs are not allowed in the venue. A limited number of rental chairs will be available to secure online for $15 for most shows. You can do this at time of purchase, or in your Ticketmaster or Live Nation account select “Upgrades Available” and select “Lawn Chair Rental."

For most shows, additional day-of-event chair rentals are available at the Chair Rental Tent inside the venue. Note, the price of chair rentals may increase day of show.  

If chair rentals are sold out and you need a seat, please locate a guest services member in the ADA area left of the stage and they'll do their best to assist you.

Guest services team members wear bright blue shirts that state “Crew” on the front and have our crow logo on the back.

Rental Chair specs: 27.6" wide x 27.6" deep x 30.5" tall.

Non-clear bags with medical supplies and/or non-clear diaper bags must be inspected and tagged by our Guest Services team before going through security and entering the venue.  Do not remove tag for the duration of the event.

Prescription medication is allowed in the venue if it is in its original container and if the name on the pharmacy-generated label matches the patron's ID.

Outside food and drinks are not allowed in the venue. Our food carts offer a vast array of vegan, vegetarian, gluten-free, nut-free, low sugar, Paleo, and health-focused options.

Currently the Matt Rife show on August 23 is the only show with an age restriction of 18+ only. Venue staff will be checking IDs upon entry. Small children are not permitted at the Matt Rife show, either. Check individual event pages for updates.

Absolutely! We have a cash-to-card exchange at our Guest Services tent right inside the main gate. It is a 1-to-1 exchange, no extra fees.

Allowed in the venue are individual, single compartment clear plastic, vinyl or PVC tote pages no larger than 12” x 6” x 12” in size, or a non-clear single compartment bag/clutch less than 6” x 9” in size.

Yes. When entering the Hayden Homes Amphitheater, you are entering a private property area where photography, audio and video recording may occur.

Your entry and presence on the premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance for any purpose whatsoever in perpetuity in connection with the Old Mill District and Hayden Homes Amphitheater, including, by way of example only, use on websites, in social media, news and advertising.

By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.

You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.

No, drones are not allowed in the Hayden Homes Amphitheater or at the Old Mill District without the expressed written consent from district management. Violators will be charged with a Class B Violation under ORS 837.370 and trespassed from the property.

To request permission to operate a drone in the Old Mill District, send an email to beau@theoldmill.com.

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