Venue information

Yes. The Ticket Mill in the Old Mill District keeps track of Lost and Found items. We recommend calling them first (541-318-5457). The Ticket Mill is open Monday through Friday 9 a.m. to 6 p.m. and Saturday and Sunday 10 a.m. to 5 p.m. You can also send an email inquiry to info@bendconcerts.com

Buy tickets directly through Bendconcerts.com, Ticketmaster, or in-person at the Ticket Mill in the Old Mill District, located at 520 SW Powerhouse Drive, Suite 624. The Ticket Mill is open Monday-Friday 9 a.m. to 6 p.m., Saturday and Sunday 10 a.m. to 5 p.m. Call 541-318-5457 for more information. Pending availability, tickets to concerts can be purchased day of show at the Box Office by the Main Gate at the venue.

Tickets are non-refundable, and shows happen rain or shine. If you need to resell your ticket you can do that through verified resale on the Ticketmaster app

The Box Office at the venue next to the Main Gate opens two hours before doors open. If you need quicker assistance you can call (541-318-5457) or visit the Ticket Mill in the Old Mill District open Monday-Friday 9 a.m. to 6 p.m., Saturday and Sunday 10 a.m. to 5 p.m.

Will Call is at the Box Office in the red shed in front of the Main Gate. They open two hours before door times.

If your ticket says General Admission or Lawn, get comfortable anywhere on the lawn. Please disregard the section and row, this is Ticketmaster's way of accounting ticket inventory on the backend.

Free parking is available throughout the Old Mill District. Look for "Event Parking" signs. ADA accessible parking is available on Shevlin-Hixon Drive for every ticketed concert, and in the gravel parking lot immediately across the street from the venue (for most ticketed concerts). Accessible drop-off is available at the gate on Shevlin-Hixon Drive closest to the stage, if you prefer that option. Parking in paid parking lots opens one hour before doors. No overnight parking and no RV parking permitted. For camping info visit recreation.gov

No overnight parking and no RV parking is permitted in the Old Mill District or Hayden Homes Amphitheater. For camping info visit recreation.gov

ADA accessible parking is available on Shevlin-Hixon Drive for every ticketed concert, and in the gravel parking lot immediately across the street from the venue (for most ticketed concerts). Accessible drop-off is available at the gate on Shevlin-Hixon Drive closest to the stage, if you prefer that option.

It is the lot closest to the Main Gate, and opens one hour before door time. To check availability, Go to your Ticketmaster or Live Nation account, find the event, select “Upgrades Available,” and then choose “South Lot Premier Parking." If you don’t have an account you can go to www.livenation.com, search the concert you're attending and choose "South Lot Premier Parking” under the “Upgrades Available” link.

Bike parking is available on Shevlin-Hixon Drive and near Will Call by the main gates.

No. We do not allow re-entry at any show.

Children two years old and younger do not need tickets to attend shows at Hayden Homes Amphitheater

No, strollers and wagons are not allowed inside the venue.

Professional grade cameras and drones are not allowed at the venue without expressed written consent from the venue and security staff. This includes: GoPros, iPads, any device attached to a selfie stick, and cameras with detachable lenses.

Professional grade cameras and drones are not allowed at the venue without expressed written consent from the venue and security staff. This includes: GoPros, Dijis, iPads, any device attached to a selfie stick, and cameras with detachable lenses.

No. No professional-grade cameras allowed inside. Only personal cameras without detachable lenses permitted.

Chairs are provided in Reserved Seating sections A-J.

No. Outside chairs and blankets are not allowed in the venue. A limited number of rental chairs will be available to secure online for $10 for most shows. You can do this at time of purchase, or in your Ticketmaster or Live Nation account select “Upgrades Available” and select “Lawn Chair Rental." Rental Chair specs: 27.6" wide x 27.6" deep x 30.5" tall. For most shows, additional day-of-event chair rentals are available at the Chair Rental Booth inside the venue. If chair rentals are sold out and you need a seat, please locate a guest services member in the ADA area left of the stage and they'll do their best to assist you. Guest services team members wear bright blue shirts that state “Crew” on the front and have our crow logo on the back.

Rental Chair Specs: 27.6" wide x 27.6" deep x 30.5" tall. ADA Chair Specs: FlexOne CS Folding Chair by MITYLITE. Height is 32.75" by 19.80" wide, and 23" long. The weight capacity is 1,000 pounds.

We encourage patrons to bring seat cushions or Crazy Creeks with a base measuring 16 x 16 inches or smaller, and no metal frames. Beach towels or yoga mats 30” x 60” or smaller are also allowed.

Yes. Non-clear bags with medical supplies and/or non-clear diaper bags must be inspected and tagged by our Guest Services team before going through security and entering the venue.  Do not remove tag for the duration of the event.

Prescription medication is allowed in the venue if it is in its original container and if the name on the pharmacy-generated label matches the patron's ID.

Outside food and drinks are not allowed in the venue. Our food carts offer an array of vegan, vegetarian, gluten-free, nut-free, low sugar, Paleo, and health-focused options. IF you have a medical reason for needing to bring your own food please contact 541-318-5457 to coordinate ahead of time.

Typically no; however, the Matt Rife show on August 27 has an age restriction of 18+ only. Venue staff will be checking IDs upon entry. Small children are not permitted at the Matt Rife show, either. Check individual event pages for updates.

Yes. We have a cash-to-card exchange at our Guest Services tent right inside the main gate. It is a 1-to-1 exchange, no extra fees.

Clear bag policy. Single compartment CLEAR plastic, vinyl or PVC tote pages no larger than 12” x 6” x 12” in size, or a non-clear single compartment bag/clutch less than 6” x 9” in size are allowed in the venue.

Yes. When entering the Hayden Homes Amphitheater, you are entering a private property area where photography, audio and video recording may occur. Your entry and presence on the premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance for any purpose whatsoever in perpetuity in connection with the Old Mill District and Hayden Homes Amphitheater, including, by way of example only, use on websites, in social media, news and advertising. By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media. You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.

Yes. We have a ListenTech system for folks to rent or sync to. This is an assistive listening system that transmits audio directly to a listener's ears without amplifying ambient noise, delivering it to headphones, hearing aids, or cochlear implants for much greater clarity. Below is our suggestion for where to sit for the best listening experience while utilizing the ListenTech software in our venue.

No, drones are not allowed in the Hayden Homes Amphitheater or at the Old Mill District without the expressed written consent from district management. Violators will be charged with a Class B Violation under ORS 837.370 and trespassed from the property. To request permission to operate a drone in the Old Mill District, send an email to beau@theoldmill.com.

We work closely with several local ASL interpreters. If you need to request one, please do so at least seven business days prior to the show you are attending. Email request directly to Greta@bendconcerts.com.

Only Service Animals are allowed in the venue. This is not an environment for animals who are not trained specifically to be of service. To talk through accomodations in advance of a show call the Ticket Mill at 541-318-5457

Yes. Personal umbrellas are allowed. Please be mindful of others' views.

Hayden Homes Amphitheater is a non-smoking venue. No smoking or vaping of any kind is permitted inside the Main Gate. We kindly ask you to adhere to this for the safety and health of those around you.

No. Please leave hula hoops, beach balls, poi balls, flags, totems, etc. at home for the safety of those around you.